Bling Boheme Shipping and Returns
SHIPPING
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We ship your orders within 1-3 business days from the date of your purchase. Our regular shipping days are Mondays, Wednesdays, and Thursdays. If anything happens that would require a longer handling time, you'll be notified by email. Please add hello[at]blingboheme.com to your list of safe emails to ensure receiving these important messages.
If you need your order shipped in less than 3 business days, please leave us a note at checkout AND send us a message through our Get In Touch page immediately after placing your order, then watch your email for our response. We generally respond to all email communications within 24 hours during the work week and within 48-72 hours on weekends and holidays.
If it happens that you need to return an item you purchased from us, read the Returns policies listed below, then, if your item qualifies for a return, send us an email through Get In Touch page to receive full return instructions.
Please note that we package all items to protect them from potential damage in transit in the best possible way. We however can't guarantee the way a shipping carrier may handle your package. In the unfortunate case your order arrives damaged due to improper handling in transit, please make sure to provide us with photos of both the damaged item and damaged packaging when you request a return and/or refund, so we can get your refund or exchange to you as quickly as possible.
RETURNS & REFUNDS
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Here at Bling Boheme we do our best to make our customers happy.
If you're unhappy with your purchase, you may return it within 30 days (from the date of your order) for an equal exchange or store credit free of charge. We'll even send you a free shipping label to return the original product. Make sure to contact us before you send the product back, so that we can offer you the best solution for your situation.
We also offer 30-day refunds with NO RESTOCKING FEES for all direct to consumer sales. Please note that the original shipping charges will not be refunded. We ask that you contact us for complete return instructions before sending the product back.
For Wholesale return policies, please refer to the back of your Wholesale Order form or to Faire return policies if you placed your order with us on Faire.
If more than 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. In such cases, we may be able to offer you store credit, the amount of which will be determined on a case by case basis.
To be eligible for a return, your item must be unused and in the same condition that you received it. For items damaged in transit, see instructions further below.
Several types of products are exempt from being returned:
- Gift cards,
- Custom orders,
- Clearance, closeout, and discontinued items.
*** If you have a problem with a custom order, or a clearance/discontinued item, get in touch with us, and we'll do our best to make it right for you.
TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE. If you received one of our items as a gift and don't have a proof of purchase, drop us a note or call us, and we'll work with you to help you out.
There are certain situations where only partial refunds are granted:
- Any item NOT in its original condition, is damaged or missing parts for reasons not due to our error or damage in transit.
- Any item that is returned more than 30 days from order date.
We don't charge any re-stocking fees, but you may be responsible for the cost of return shipping.
For ITEMS DAMAGED IN TRANSIT, contact us through our Get in Touch page or email us at hello[at]blingboheme.com within 5 DAYS from the day you receive the damaged item, and we'll provide you with a free shipping label in addition to return instructions. In all other cases, the buyer is responsible for return shipping and may use the carrier of their choice.
REFUNDS
Once your return is received and inspected, we'll send you an email to let you know that we have received your returned item. We'll also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days from the day we received your return. Please allow sufficient time for your bank to reflect the refund on your credit card statement.
Late or missing refunds
If you've received our email notifying you that a refund has been issued but you haven’t received the refund yet, first check your bank/credit card account again.
Then, contact your bank or credit card company. It may take some time before they actually post your refund, and that time varies by financial institution.
If you have done all of this and you still haven't received your refund, please contact us through the Get in Touch page or by responding to our email notifying you of your refund.
Clearance & Discontinued items
Only regularly priced products and products purchased using an automatic discount or a special promotion discount code may be refunded. Unfortunately, clearance and discontinued items can't be refunded. If you wish to return such an item, we will issue you a store credit. Please contact us by email or through Get in Touch page.
EXCHANGES
If you need to exchange your defective/damaged item for the new item of the same style, send us an email or contact us through Get in Touch page to get a free shipping label and full return instructions.
After you have received a free return shipping label from us, send your item to: Buckaroo Bling LLC, Returns, PO Box 10607, Kalispell, MT, 59904, United States.
If you'd like to exchange an item received as a gift, contact us, and we'll help you out.
If the product was marked as a gift when purchased and/or it was shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.
If the item wasn’t marked as a gift when purchased and/or was shipped to the same person who purchased it, we'll send the refund to the gift giver and (s)he will find out about your return. We recommend that gift recipients request an exchange in such cases, or request a store credit instead.
To return your product, you should first email us or contact us through Get in Touch page for full return instructions and a return shipping label (if applicable). After receiving instructions and the label, please mail your product to: Buckaroo Bling LLC, Returns, PO Box 10607, Kalispell, MT, 59904, United States.
In most cases, we'll issue you a free return shipping label. You will be responsible for paying your own shipping costs for returning item(s) that don't fit into any of the returnable item categories listed above. An exception to this is the case where you received wrong item from us or we made some other mistake in shipping your order, in which case you're eligible to receive a free return shipping label from us.
Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item valued at over $100 and paying for your return shipping, you should consider using a trackable shipping service or purchasing shipping insurance. Unless there is a way to track your shipment, we may not be able to confirm the whereabouts of your return in case it gets lost or delayed in transit.
Any other questions not covered here? Feel free to email or call us. Our regular studio hours are Monday through Thursday, between the hours of 10:00 am and 4:00 pm Mountain Time. We are closed Friday through Sunday and on holidays, but you can email us or leave us a voicemail anytime, and we'll get back to you within 24-48 hours. The response times might be longer during the holidays.